Please read these terms and conditions carefully before using our services.
Last updated: 2026-03-01
These Terms and Conditions govern all orders, services, and agreements between Nexus Print Lab (hereinafter "the Company") and its clients. By placing an order or engaging our services, the client agrees to be bound by these terms. The Company reserves the right to update these terms at any time. Clients will be notified of significant changes.
All quotes issued by the Company are valid for 30 calendar days from the date of issue, unless otherwise specified. Prices in quotes exclude VAT unless explicitly stated. An order is considered confirmed upon written acceptance of the quote (email or signed document) and receipt of any required advance payment. The Company is not bound by verbal agreements.
Prices are expressed in the currency indicated on the quote or invoice. Late payments incur a penalty of 0.05% per day of delay. The Company reserves the right to suspend or cancel orders with outstanding balances.
Standard production timelines are 3–5 business days for print jobs and 5–10 business days for wrapping and installation projects. Timelines begin after order confirmation, file approval, and advance payment receipt. The Company is not liable for delays caused by force majeure, supplier issues, or client-side delays in providing materials or approvals. Delivery and installation dates are estimates and not binding commitments unless explicitly confirmed in writing.
The client is responsible for providing print-ready files in the required format (PDF, AI, EPS, or high-resolution images at 300 DPI minimum). The Company is not responsible for quality issues resulting from low-resolution or improperly formatted files. If design services are requested, additional fees apply as quoted. Design files remain the property of the Company unless full design transfer rights are purchased.
The Company strives for accurate color reproduction. However, minor variations between screen previews, proofs, and final prints may occur due to the nature of digital printing and material differences. The Company guarantees print quality under normal use conditions. Outdoor prints carry a durability warranty of 2–5 years depending on the material and finish selected.
Professional installation is performed by trained technicians. The client must ensure the installation surface is clean, dry, and accessible at the scheduled time. The Company is not responsible for damage caused by improper surface preparation, adverse weather conditions during outdoor installations, or subsequent modifications by third parties. Installation warranty covers workmanship defects for 12 months from completion.
Orders may be cancelled free of charge before production begins. Once production has started, cancellation fees apply: • 0–50% completed: 50% of order value • 50–100% completed: 100% of order value Custom and personalized products are non-refundable once production begins. Refunds for defective products require photographic evidence submitted within 7 days of delivery.
The Company's liability is limited to the value of the order in question. The Company is not liable for indirect, consequential, or incidental damages. Warranty claims must be submitted in writing within 7 days of delivery or installation. The Company will, at its discretion, reprint, repair, or refund the affected portion of the order. Warranty does not cover normal wear and tear, vandalism, improper handling, or exposure to conditions beyond the material specifications.
These terms are governed by the laws of Romania. Any disputes arising from or in connection with these terms shall be resolved amicably. If no agreement is reached, disputes shall be submitted to the competent courts of Cluj-Napoca, Romania. By accepting a quote or placing an order, the client acknowledges having read and agreed to these Terms and Conditions.
